Hospital Policies

Accepted Payments

We require payment in full at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Discover, American Express, cash and personal checks. At this time, we do not accept care credit. 

Scheduling your Visit

All patients are seen by appointment only. All patients are scheduled for a 30 Minute appointment to allow us ample time to address all of your and your pet's concerns. If you are more than 15 minutes late for your appointment, you will be asked to reschedule.

If you are unable to keep your appointment, please call us as soon as possible. A no-show fee will be charged for any missed Doctor appointments. 

If you have an urgent issue, please call. We will try to see you on an urgent care basis or may need to refer you to an emergency veterinarian.

For your convenience, "drop-off" appointments are also available. We will ask you to drop off your pet in the morning (or when you can). You will be asked you to leave a contact number so we can discuss our physical exam findings and our recommended treatment plan with you.

New clients are welcome to schedule an appointment. A deposit will be taken over the phone and are required to hold the appointment. Should the client "no show" the deposit becomes non-refundable and a full deposit of the exam fee will be required to schedule a new appointment.  

 Arriving at our Hospital and Behavior Policy

We have a spacious waiting room that has separate entrances and waiting areas for dogs and cats as well as a common waiting area around our indoor pond. We require that animals be placed on a leash or in pet carriers before entering the waiting room to ensure the comfort and safety of all our clients and their pets.

We will treat you and your pet with respect and kindness, we expect the same from you. Abusive behavior towards any staff members will NOT be tolerated, and result in termination of services. (*abusive behavior would include profanity, yelling, rude behavior or any verbal or physical threats directed at our staff.)